Economy To Significantly Slow US Online Holiday Sales

eBusiness & Channel Strategy Professionals Need To Focus On Customer Retention US online retail sales this holiday season will reach $44 billion, a 12 percent increase over last year and the slowest growth rate to date, according to Forrester Research, Inc. (Nasdaq: FORR). This year’s weakened growth is indicative of the difficult economic environment catching […]

Support Ticket System – How It Helps Your Company

Having a robust Internet marketing strategy certainly helps, but it does not necessarily guarantee the success of your online initiatives because what plays an equally important role is the effectiveness of your customer support services. Since the thing that will ultimately decide the fate of your online business is the level of faith entrusted upon […]

An eCommerce Primer

Many small business owners will find the need to accept credit card payments for products and services offered on their website. When I set up my first ecommerce website I found the information surrounding online credit card purchases to be more confusing than any other aspect of marketing on the Internet. The reason as it […]

Online Shopping Carts – Preventing Customer Frustration Online

By West Andy There are millions of retail websites on the Internet that use online shopping carts to enable customers to order products or services online. If you’ve ever shopped online, however, you know that all online shopping carts are not created equal. Some are confusing to use, don’t allow you to make changes as […]

How to Stay in Touch With Your Customers During the Holidays

By Marte Cliff How many times have you gotten a holiday greeting card in the mail from a business and said (or thought) “Yeah, yeah, yeah.” Christmas cards, even when signed by the whole office staff, look more like an obligation than a true wish for happiness. So what can you do instead? How about […]

Branding Your Complete Customer Service Experience

By Vera Lang To build a strong brand with a loyal customer base, your business must create a complete chain of customer experiences with outcomes that your customers value and adore. Repeat business is the most profitable business, and so all business should aspire to build customer loyalty. Customer loyalty is based on customer service […]

How to improve your website conversions

What is it and why is it important? Website conversion is quite simply the conversion of the incoming traffic to sales. It is the crucial indicator of the success of your business. Your website might be receiving tons of traffic but if you’re not able to convert them into sales, it’s all effort gone to […]

Marketing Strategies For Your Business / Creating a Client Referral Process

As you may recall, I mentioned in last month’s article that there are several marketing strategies to fundamentally build a business. The strategies are simple but not always easy, however if they are coupled with vision, vigor and a little tenacity, both business and life can be enjoyed with ease and results produced with velocity. […]

eCommerce Shopping Cart Software Usability, Are Your Customers Frustrated?

Usability is a measure of the quality of a user’s experience when interacting with a website, people have been focusing on website usability since the explosion of the world wide web in the 1990’s, but it is unfortunately an aspect that is frequently overlooked when it comes to eCommerce site design. The increasing availability of […]

Guarantee Network Marketing Success With These Ingredients

Financial success in the network marketing industry is not a secret. It is a systematic science. There are specific ingredients required of you to be able to have the phenomenal financial success you have always dreamed. There are two crucial ingredients in order to have phenomenal success in the direct sales marketing industry. Most people […]