Marketing During a Recession

Turn off the television. Avoid your radio. Line the bird cage with the morning paper. Why, you ask? The thunderous gloom and doom predictions of the Federal Reserve would lead one to believe we’ve got to stop spending and stuff our hard-earned cash under our mattresses. Whether we actually enter a recession or not is […]

Branding Your Complete Customer Service Experience

By Vera Lang To build a strong brand with a loyal customer base, your business must create a complete chain of customer experiences with outcomes that your customers value and adore. Repeat business is the most profitable business, and so all business should aspire to build customer loyalty. Customer loyalty is based on customer service […]